Privacy policy

 

Fronia – Privacy Policy

www.fronia.in (“Platform”) is operated by Excellar Foods.
We respect your privacy and are committed to protecting your personal information. By using our Platform, you agree to the practices described in this policy. This policy may be updated from time to time, so please check back periodically.

1. Information We Collect

We may collect the following:

  • Personal details you provide while ordering or creating an account (name, phone, email, address, payment details).

  • Automatically collected data such as IP address, device info, pages visited, time spent, and browsing behavior.

  • Information shared during chats, feedback, or customer support.

  • Data collected by third-party partners such as payment gateways or delivery services (under their own policies).

2. How We Use Your Information

We use your information to:

  • Process and deliver orders.

  • Provide customer support.

  • Improve website performance and user experience.

  • Send updates, order notifications, and—if opted in—promotional messages.

  • Prevent fraud or unauthorized activity.

  • Offer product suggestions and personalized content.

3. Cookies

We use cookies to remember your preferences, analyze site usage, and improve your experience.
Blocking cookies may affect site functionality. Some third-party cookies may also be used.

4. Sharing of Information

We may share information with:

  • Our company entities and service partners (delivery, payments, support).

  • Third-party analytics or audit providers.

  • Government or legal authorities when required.

We do not sell your personal information to advertisers.

5. External Links

Our Platform may include links to other websites. Their privacy practices are not controlled by us. Please review their policies separately.

6. Security

We use reasonable security measures to protect your data. However, no system is completely risk-free. Please keep your login details confidential.

7. Opt-Out

You may opt out of promotional or marketing messages at any time.

8. Advertisements

Third-party advertising tools may show you interest-based ads using anonymous browsing data. We do not share your personal details with advertisers.

9. Children

Our services are for users aged 18 and above. We do not knowingly collect information from minors.

10. Data Retention

We retain your information as long as needed for order processing, legal compliance, and security purposes. After that, data may be deleted or anonymized.

11. Consent

By using our Platform, you consent to the collection and use of your information.
You also allow us to contact you via SMS, email, or phone regarding your orders and account.

12. Policy Updates

We may modify this Privacy Policy at any time. Updated versions will be posted on this page.

13. Contact Us

For questions or concerns, reach us at:

Phone: +91 9920635253
Email: froniaexcellarfoods8076@gmail.com
Company: Excellar Foods